EyeBuyDirect Complaints and Reviews

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EyeBuyDirect
Main address: 5300 Ontario Mills Pkwy, Unit 400 91764 Ontario California
301-760-7870, 301-825-5662, , http://www.eyebuydirect.com/contact_us.php
  • 55 complaints
  • $2.3K claimed losses
  • $43 average
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  • Aug 14
  • Eye and Ear Care
  • Eyeglasses
  • 34

Ordered glasses nearly a month ago... Still nothing and every experience with customer service has gotten me no where. I always opt for the live chat option and the operators on the other end can't spell, and go no further than answering a basic question. They have been rude and snappy, also not offering any condolences for my glasses not being here. "14 day guarantee" my ***! I won't order from... Read more

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  • Aug 08
  • Eye and Ear Care
  • Glasses Delivery
  • 1
  • 56

Ordered eye glasses under a BOGO offer . I received only one pair . Called and was told that even though I had entered the BOGO code at checkout , that I had to enter qty. of 2 on order form instead of 1. Clearly if I enter a coupon code on an order form it is an indication that I would like to receive the coupon offer (BOGO). I called and was told that I could receive a frame only and the... Read more

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  • Aug 03
  • Eye and Ear Care
  • Eyeglasses
  • 132

It has been 12 days and counting, still waiting for glasses ordered. Every e-mail seems to be designed to irritate me further than the 1 b4 the last. Was told that because of their professionalism that they do not compromise on the quality of their service over and over. Then finally got e-mail stating they had shipped my order, but delivery confirmation looked too long so I called customer... Read more

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  • Jul 23
  • Eye and Ear Care
  • Prescription Sunglasses Return
  • 1
  • 180

It takes weeks to get your glasses to begin with. Meanwhile they send you annoying emails saying "we're working on fitting your lenses to your frames perfectly, that step should be done in about 2 days and then on to the next step" etc. I needed to return my prescription sunglasses a few months later because they had some kind of starry glare on them (and I'd hardly worn them enough to notice... Read more

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  • Jun 27
  • Auctions and Internet Stores
  • Allentown, Pennsylvania
  • Eyeglass Purchase
  • 231

So I bought like 8 glasses from them, and they are all great. Some of the frames are flimsy, but the thick plastic ones and the metal ones are great. I got my brother 3 pairs of glasses for $50, and eyeland was going to charge him $150 for 1 pair. The problems they have are 1) you can decent glasses for $20, but you have to wait 2 weeks 2) They ship a UPS_USPS combination, so you can not track it... Read more

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  • Jun 21
  • Eye and Ear Care
  • Fayetteville, Arkansas
  • Eyeglasses
  • 1
  • 253

We went with EBD because obviously, frames/lenses at any doctor are expensive (and our insurance had their $130 limit, not enough to cover retail frames even). My husband's only problem is that, two years later, his prescription has changed because his eyes got worse. So obviously, they did their job quite well. We got the thinner lenses, frames I picked out and he loved, another lens perk I... Read more

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  • Jun 13
  • Eye and Ear Care
  • San Francisco, California
  • Rx Glasses
  • 2
  • 207

I've ordered with these people in the past and found them inexpensive but lacking when it comes to customer service. I received an email promising me 2 for 1 on my next order. Against my better judgement, I decideced to order again with them. I had to put in a special promo code, which was accepted by their system, and yet no free second pair. When I called, I got a haughty phone operator with... Read more

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  • May 29
  • Eye and Ear Care
  • Los Angeles, California
  • Eyeglasses And Frames
  • 119

This company sent me a pair of bent frames. I spent $100 +. I contacted customer service and all they could do is send a replacement after they received the broken pair, or send me a refund after receiving the return. Of course I have to pay return shipping in either case, and wait two more weeks. Most online business at least offer to pay for return shipping, if not a 10% discount..etc to ensure... Read more

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  • May 21
  • Eye and Ear Care
  • Ashburn, Virginia
  • Eyeglasses
  • 99

The first pair was "progressive" which they made up as 20% close, 20% far and 60% blurry. Of course there was no refund for the extra cost. The second pair has a blurry line in the middle that is too big to ignore, and the far side is blurry. My old glasses are crystal clear. They told me they would only replace them one time and want a ten dollar restocking fee and a shipping fee also. I wish... Read more

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  • May 15
  • Eye and Ear Care
  • Glasses
  • 1
  • 119

Ordered Glasses on 5/5/14. 10 days later I still had not received my glasses. When I called company I was told they are still working on them and was advised they'd be shipped out within another 7 days. With the time it will take to be shipped and the weeks it takes the company to make them means it will take somewhere around a month to receive a pair of glasses I could have gotten in an hour.... Read more

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