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3.6 Based on 20 reviews
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  • Customers like
    • Prices 6
    • Quality 5
    • Shipping speed 5
  • Customers don't like
    • Customer service 4
    • Not following up with customer 3
    • Restocking fee 2
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  • Nov 24
  • Eye and Ear Care
  • Burlington, North Carolina
  • Aron Eyeglasses
  • 65

I have been a loyal customer of EYEBUYDIRECT for a couple of years now. I have had a prescription change and went straight to them to order new frames. Got a great pair, but I noticed on the lenses that the prescription numbers were etched into the lenses and not buffed out creating a blur in my vision where the numbers are. I contacted customer service who immediately stated that this is... Read more

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  • Nov 19
  • Eye and Ear Care
  • Lisbon, Lisbon
  • Little Preston Eyeglasses
  • 1
  • 1
  • 66
Eyebuydirect - Poorly made
1 of 7

I have been a faithful customer of EyeBuyDirect for a number of years and have introduced its service to several people in Portugal. However, I must share my disappointment linked to my last orders: I know that probably they have the best price in the market, but their quality is coming down compared to the previous speckles they use to offer. I have a few here and I have compared them and the... Read more

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  • Oct 16
  • Eye and Ear Care
  • Annapolis, Maryland
  • Glasses
  • 292

I recently bought a pair of glasses from Eyebuydirect and have bought several pair of the last few years. I have always been satisfied with the products. The last time I bought glasses at the end of the purchase was a magazine add that due to the purchase of the glasses that I would receive (3) free magazines for a one time cost of $2.00. Upon providing my bank card my wife noticed the next day... Read more

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  • Oct 14
  • Eye and Ear Care
  • Ringgold, Georgia
  • Progressive Eye Glasses
  • 169

I want to share my review of buying glasses online. I had gotten a super nice pair of glasses 4 yrs. ago that were rimless and thick as pop bottles! Then had cataract surgery, then they were too strong -being useless. To get my current scripted lenses w/my current frames is $380! I don't think so! That would mean having over $700 invested in a pair of glasses, nope. I can do much better. So I... Read more

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  • Sep 09
  • Eye and Ear Care
  • Columbus, Ohio
  • Eyeglasses
  • 148

I am surprised by the number of negative complaints I am seeing. I had a really good experience with them and the price could not be beaten any place period. They came pretty fast and the transaction was smooth. The only one thing wrong and I was able to fix myself was on one pair, the lenses kept popping out, I simply removed the lenses and squeezed the rims in a little and then re fitted the... Read more

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  • Sep 04
  • Eye and Ear Care
  • Grand Rapids, Michigan
  • Progressive Eye Glasses
  • 482

I could go on and on. I would be here all night. Basically I am disabled and very sort on money, after trying town and being told 500 for progressives with transition. I had the bright idea to go online, looked at all the rating and prices. It turned out the places I liked did not (could not) do my script, so I ended up at EBD. Ahhhhhh....Yeah. No selection, every frame I chose with in a day the... Read more

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  • Sep 01
  • Eye and Ear Care
  • Yale Trendy Round Glasses
  • 265

I found this website while waiting for my EBD glasses and got a little worried because of the negative reviews, but my glasses are P-E-R-F-E-C-T!!! I ordered progressives and was concerned about the segment height which online retailers don't even ask about. I called a customer service representative and he gave me the measurement they go by which worked perfectly for me. The frames are not... Read more

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had feeling that the price was too good to be true.....Totally wrong prescription.....i know that eyebuy is awful at u will spend the, same $200 as usual for my lenses.....eyebuy is a rip off!!!! Add comment

  • Aug 18
  • Eye and Ear Care
  • Eyeglasses Frames
  • 437

I bought two frames with my new prescription. After a week of wearing them, my eyes still didn't adjust to the lenses. I checked back with my eye doctor who confirmed the lens centering was off. She wrote me a note so that I could get the glasses fixed. Customer service responded basically "no, that's not the problem. what you need is the more expensive lenses." :( I thought that was a lame... Read more

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  • Aug 07
  • Eye and Ear Care
  • Los Angeles, California
  • Eyebuydirect Eyeglasses
  • 231

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame. On line the glasses are a shiny animal print. The second pair was never received even though I have been charged for them. I'm assuming if they had come they would have been just as dull in the appearance because it was the same pair in black. I called twice and each time... Read more

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