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  • Customers like
    • Prices7
    • Shipping speed6
    • Quality5
  • Customers don't like
    • Not following up with customer4
    • Customer service4
    • Restocking fee2
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  • Oct 06
  • Eye and Ear Care
  • Lake Mary, Florida
  • Eyeglass Purchase
  • 40

This was the second company I tried online, the first was the classic horror stories but with the Better Business Bureau review EBD has earned as well as some of the positives here, I decided to try them. The online purchase was easy but the updates were weak. In total, everything went well and I like the glasses. They are a bit on the cheap side but I paid less that 25% of brick and mortar... Read more

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  • Sep 23
  • Eye and Ear Care
  • Melbourne, Florida
  • Eyeglasses
  • 80

I and my fiancé have purchaser five pairs of prescription eyeglasses from Eyebuydirect and have been quite satisfied with the results. The price & quality have been very good. I will reorder soon when the aviator style frames I most like are back in stock again. Count me as a positive for Eyebuydirect. This site seems to require at least one hundred words to post but I've said what I wanted... Read more

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  • Sep 19
  • Eye and Ear Care
  • San Diego, California
  • 121

I know everyone has a different experience everywhere you go and some people just aren't easy to please so I read all of the negative reviews with a grain of salt. My experience with EBD has been rather nice. I ordered a pair for myself and they are perfect. They needed no adjustments and they fit perfect, but I think it helps that I knew my exact measurements and knew which glasses would fit me.... Read more

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  • Sep 09
  • Eye and Ear Care
  • Columbus, Ohio
  • Eyeglasses
  • 111

I am surprised by the number of negative complaints I am seeing. I had a really good experience with them and the price could not be beaten any place period. They came pretty fast and the transaction was smooth. The only one thing wrong and I was able to fix myself was on one pair, the lenses kept popping out, I simply removed the lenses and squeezed the rims in a little and then re fitted the... Read more

Was this review helpful? 0 1

  • Sep 04
  • Eye and Ear Care
  • Grand Rapids, Michigan
  • Progressive Eye Glasses
  • 283

I could go on and on. I would be here all night. Basically I am disabled and very sort on money, after trying town and being told 500 for progressives with transition. I had the bright idea to go online, looked at all the rating and prices. It turned out the places I liked did not (could not) do my script, so I ended up at EBD. Ahhhhhh....Yeah. No selection, every frame I chose with in a day the... Read more

Was this review helpful? 0 0

  • Sep 01
  • Eye and Ear Care
  • Yale Trendy Round Glasses
  • 171

I found this website while waiting for my EBD glasses and got a little worried because of the negative reviews, but my glasses are P-E-R-F-E-C-T!!! I ordered progressives and was concerned about the segment height which online retailers don't even ask about. I called a customer service representative and he gave me the measurement they go by which worked perfectly for me. The frames are not... Read more

Was this review helpful? 0 0

had feeling that the price was too good to be true.....Totally wrong prescription.....i know that eyebuy is awful at u will spend the, same $200 as usual for my lenses.....eyebuy is a rip off!!!! Add comment

  • Aug 18
  • Eye and Ear Care
  • Eyeglasses Frames
  • 342

I bought two frames with my new prescription. After a week of wearing them, my eyes still didn't adjust to the lenses. I checked back with my eye doctor who confirmed the lens centering was off. She wrote me a note so that I could get the glasses fixed. Customer service responded basically "no, that's not the problem. what you need is the more expensive lenses." :( I thought that was a lame... Read more

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  • Aug 07
  • Eye and Ear Care
  • Los Angeles, California
  • Eyebuydirect Eyeglasses
  • 193

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame. On line the glasses are a shiny animal print. The second pair was never received even though I have been charged for them. I'm assuming if they had come they would have been just as dull in the appearance because it was the same pair in black. I called twice and each time... Read more

Was this review helpful? 1 1

I was so happy that I could get glasses that I could afford when they arrived I tried them on an couldn't see out of them I see better without them then I can wit them so disappointed Add comment

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