3.7
  • Prices3 votes
  • Quality3 votes
  • Service2 votes
  • Restocking fee2 votes
  • Customer service2 votes
  • Not following up with customer2 votes
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  • Mar 25
  • Eye and Ear Care
  • Boise, Idaho
  • Eyeglasses
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

My glasses came and the prescription was wrong (my fault) but when I returned I had to jump through hoops to get it sorted out. Emailed customer service, talked to them via chat, then had to return ship glasses to another facility, wait for PayPal request for payment to ship new glasses, pay through PayPal, then tell customer service that I had paid for shipping and sent glasses back, then email... Read more

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  • Mar 24
  • Eye and Ear Care
  • Fullerton, California
  • Positive Experience
  • 24
  • REVIEW RATING 4/5

I honestly think EyeBuyDirect.com doesn't get as much credit as they should. I found it by simply Googling affordable prescription sunglasses and I am unbelievably happy that I found it! Not only were they 175$ cheaper than what I was going to pay for at my Optometrist office, but they're great quality. The customer service was fantastic, they emailed me every step of the way and I got it in a... Read more

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  • Mar 17
  • Eye and Ear Care
  • Cleveland, Ohio
  • Positive Experience
  • 126
  • REVIEW RATING 5/5

I read a lot of really negative reviews about EyeBuy Direct, but I still didn't feel like spending the $250-$350 that local retailers wanted for my simple (I'm just nearsighted!) prescription. So, I blew off the reviews, entered my prescription on EyeBuy Direct's site and waited. Took two weeks, and the frames are perfect. The lenses are perfect. And the price (thirty-four bucks and change,... Read more

Was this review helpful? 2 0

  • Mar 17
  • Eye and Ear Care
  • Eyeglasses
  • 143
  • REVIEW RATING 4/5

Ordered glasses with progressive lenses for roughly $100. Glasses arrived timely, but my sight quality was so poor I could not use them. Took them to eye doctor I have been using for 15 years (for contacts) since I knew he would not be offended that I bought glasses online and he would tell me the truth. He showed me on his machine that the focal points were incorrect. I then did some research... Read more

Was this review helpful? 1 0

  • Mar 14
  • Eye and Ear Care
  • Salt Lake City, Utah
  • Positive Experience
  • 1
  • 1
  • 116
  • REVIEW RATING 5/5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible sinking feeling they may not arrive at all, or would not be the right prescription and poor quality if they did arrive. It was a surprise and a relief that they did arrive and the prescription was perfect on all three pair. I ordered them on Feb 23 and they got here on March 14,... Read more

Was this review helpful? 3 0

  • Mar 12
  • Eye and Ear Care
  • Glasses
  • 89
  • REVIEW RATING 5/5

It took 6 weeks to get my glasses, over a month, and when they arrived they are completely unusable. I cannot see out of them at all unless I wear them 1/2 way down my nose. The field of view is so small, almost like a pin hole. I will get it confirmed, but believe they botched the script completely. Now it will cost me return shipping plus a $10 restocking fee. So I spent about $20 to find... Read more

Was this review helpful? 0 0

  • Feb 09
  • Online Shopping
  • Eyeglasses
  • 482
  • REVIEW RATING 5/5

Right after my order I followed up to make sure they got the right Rx and I got a terse response - but fine. After that, every two days or so I would get an absurd robo-email that said they were "picking out my frames" or "selecting my lenses" or "placing my lenses in the frames" -- Yeah, that's right, the stuff it takes the shop down the street an HOUR to do. Oh, and did I mention each e-mail... Read more

Was this review helpful? 3 3

  • Jan 31
  • Eye and Ear Care
  • Honolulu, Hawaii
  • Glasses
  • 393
  • REVIEW RATING 5/5

Ordered 2 glasses one on the 16th and one on the 19th. Shipping on first glasses was on the 21st and 2nd on the 27th. It has been 7 business days (not counting sat's) and still have not received my first pair of glasses. They said it was sent via USPS FIRST CLASS which only takes 1-2 day max 3 days to deliver, but they told me 3-5 (ok ill wait the 5 days). But glasses was sent via UPS MAIL... Read more

Was this review helpful? 0 1

  • Jan 24
  • Eye and Ear Care
  • Queensland, Australia
  • Glasses
  • 321
  • REVIEW RATING 5/5

Ordered readers from eye buy direct. They arrived and I could not see out of either eye. Very very blurry not just a tad out. They told me to re send my prescription for checkin, before I did I went to check it myself on their website, it stated no orders had been made and prescription area was blank?. I emailed the prescription and they said I had typed in the left eye incorrectly. I emailed... Read more

Was this review helpful? 4 0

  • Jan 21
  • Eye and Ear Care
  • San Antonio, Texas
  • Positive Experience
  • 442
  • REVIEW RATING 5/5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Their frames are reasonably, if not low priced and all materials used in the frames I have seem to be pretty standard in regards to quality. Standard lenses are free and upgrades to lenses (lighter/thinner, various coating options, tinting, photosensitive/transistions, etc.) are... Read more

Was this review helpful? 2 0

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