EyeBuyDirect Complaints and Reviews

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EyeBuyDirect
Main address: 5300 Ontario Mills Pkwy, Unit 400 91764 Ontario California
301-760-7870, 301-825-5662, , http://www.eyebuydirect.com/contact_us.php
  • 62+1 mobile complaints
  • $2.7K claimed losses
  • $42 average
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  • Oct 17
  • Online Shopping
  • Virginia, United States
  • Poor Quality Glasses
  • 136

Ordered online and entered my prescription details. Did not see or recall seeing an order confirmation that outlined the prescription. Received the glasses about 3 weeks later and they were awful. Not just wrong, but horribly wrong and completely unusable. Brought them to a Optometrist and they measured the prescription and they completely mangled the order instead of a negative they had plus.... Read more

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  • Oct 16
  • Eye and Ear Care
  • New York City, New York
  • Eye Glass Measurements
  • 57

Eye glass measurements sited on their website are not correct. I ordered glasses with a stated width of 23 mm but they when they arrived they looked so big on my face, so I measured them and the width was actually 33 mm!! I emailed them and they would return if I paid shipping in both directions! they should have been responsible for shipping and correcting the eyeglass size description, I the... Read more

Was this review helpful? 1 0

     

  • Oct 07
  • Eye and Ear Care
  • Kemp, Texas
  • Wrong Lenses
  • 148

This company is awful. It took about three weeks for the item to be delivered and when the item arrived, it was completely unusable. The prescription was wrong with both lenses severely blurry. The frames were complete garbage,flimsy and toy like. Customer service was horrible as I had to make multiple calls due to zero email response. There was a restock fee of $10.00 even though returns... Read more

Was this review helpful? 2 0

     

  • Sep 30
  • Eye and Ear Care
  • Troutman, North Carolina
  • Prescription Glasses
  • 1
  • 1
  • 251

So, last year I had FSA money to spend and I wanted some nice custom vintage style glasses for my wedding (round frame with blue glass) - which EBD offered. I ordered this, in addition to trying out some of the photosensitive glasses (if they worked well I would have used them for my backup travel glasses) a pair of backup sunglasses and a pair of gold tinted glasses (to see if the gold tint... Read more

Was this review helpful? 1 0

     

  • Sep 20
  • Eye and Ear Care
  • Frames
  • 115

I won't use these people again because they would not sell me a set of replacement frames. I didn't ask them to give them to me. THEY WOULD NOT SELL THEM TO ME! I won't use these people again because they would not sell me a set of replacement frames. I didn't ask them to give them to me. THEY WOULD NOT SELL THEM TO ME! I won't use these people again because they would not sell me a set of... Read more

Was this review helpful? 0 6

     

  • Sep 05
  • Eye and Ear Care
  • Monroe, Louisiana
  • Broken Glasses
  • 137

when I received my glasses they would have clearly been broken if it wasn't for the case but now I have no case. Other than that I love the glasses. Please consider changing your packaging methods a lot of your reviews have the same concerns. You will have more satisfied customers. This was my first time ordering glasses on line and I love it so convienant , I will order again if you change... Read more

Was this review helpful? 0 3

They aren't efficient with the shipping. They take longer trying to ship out an order then they spend on one of the seven steps. Add comment

     

  • Sep 03
  • Eye and Ear Care
  • Winnipeg, Manitoba
  • Glasses Warranty
  • 227

Purchased glasses from EyeBuyDirect. Pros: price was comparable to other online stores. The turn around time was reasonable as well. The sizing tools on the website were also good - better than some other online stores. Cons: lens quality leaves much to be desired. I have a semi-rimless pair and the lens chipped way too easily just from normal use. I have had this experience with other "online... Read more

Was this review helpful? 0 1

     

  • Aug 14
  • Eye and Ear Care
  • Eyeglasses
  • 197

Ordered glasses nearly a month ago... Still nothing and every experience with customer service has gotten me no where. I always opt for the live chat option and the operators on the other end can't spell, and go no further than answering a basic question. They have been rude and snappy, also not offering any condolences for my glasses not being here. "14 day guarantee" my ***! I won't order from... Read more

Was this review helpful? 1 1

     

  • Aug 08
  • Eye and Ear Care
  • Glasses Delivery
  • 3
  • 3
  • 264

Ordered eye glasses under a BOGO offer . I received only one pair . Called and was told that even though I had entered the BOGO code at checkout , that I had to enter qty. of 2 on order form instead of 1. Clearly if I enter a coupon code on an order form it is an indication that I would like to receive the coupon offer (BOGO). I called and was told that I could receive a frame only and the... Read more

Was this review helpful? 1 3

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