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3.1 Based on 26 reviews
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  • Customers like
    • Prices 6
    • Quality 5
    • Shipping speed 5
  • Customers don't like
    • Customer service 4
    • Not following up with customer 3
    • Restocking fee 2

Terrible! Took my $ instantly, list my order, had to rma order... Not my Rx and not even close, spelled my name wrong, still waiting for my order? Started March 31st... Its May 24rd. Still no glasses! Come on! You are in Austin, I am in Houston, thats one day groynd shipping. Get this *** done people! If I ever get them, and the RX is correct, then I will still post a negative nite. I would be fired if I treated a customer this poorly! Read more

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I returned my first pair of glasses for a replacement because my lenses were not transitioning in the sunlight. My replacement pair still barely changed in sunlight, but I kept them. Yesterday, I took my glasses out to put them on and the lenses are wavy and distorted. I cannot wear the glasses because the lenses have what appear to be tiny cracks all through them and looking at them is like looking out of tempered glass. This is ridiculous.... Read more

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I have some of the worst eyes of everyone I know. -6.00 nearsighted with astigmatism..... normally it takes a month or two to get glasses made and delivered, Eye Buy Direct took a week.... I'm pumped! The styles also were great. Its also less than 1/2 the price i normally pay for my prescription. Will buy again for sure. 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100... Read more

Was this review helpful? 0 1

Let's be honest, if anyone thinks they are getting a pair or glasses for $20 and the quality will match a pair of $200-$300 glasses, they've probably never heard the "too good to be true" saying or fail to comprehend it. I've ordered one pair from them so far and I can tell you they feel very flimsy by comparison. They are perfectly functional as eyeglass and prescription matches fine. I've mostly used them around my home when my regular pair... Read more

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I had ordered glasses and although I had concerns about the low price I decided to proceed. Terrible mistake. Not only did my glasses mysteriously go missing and not arrive, but the company wouldnt go forward with an investigation with the post office as to why. They offered to send a replacement pair but I would need to wait for them to be produced, again, and then have them sent, again... so what? So I could not receive them for a second time... Read more

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Repeated requests for the correct nut driver or even just the correct size (so I can order my own on-line) was met with an invitation to order a riveted second pair. These arrived at $30 extra charge but with the same nut and lock nuts and not the rivets as seen on the website. Customer service does not know and has no means to find the size of nut driver required and does not know of any supplier of same and has no means to appeal via contact... Read more

Was this review helpful? 1 0

After buying my first couple of pairs at the dr's office, I was bummed at the prices and didn't like them much. A friend recommended eyebuydirect. I was hesitant. Yet, I found the prices to be great, the styles comparable to in-house varieties at the dr's office AND the customer service to be outstanding. I had a pair of glasses break on me and I contacted eyebuydirect.com to see if I could get the lenses put into a new set of the same... Read more

Was this review helpful? 0 1

Ordered two pairs of glasses Feb 4. Charge on credit card. MCalled customer service 3 times. They say my order will be expedited. Feb 26. No glasses, no sign of glasses, no update. Add comment

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses from EyeBuyDirect, I saw firsthand that they really do have a 100% satisfaction guarantee. So I took the plunge and ordered a pair of progressives. The price was less than half the price I have paid in years past, even lower than Costco. I liked the fact that I could choose the frames by exact measurements and I found a pair I... Read more

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Finding round eyeglass frames are difficult these days and I was happy to find the selection at eyebuydirect.com. the lens seem accurate and clear with my prescription so that isn't the trouble - it is the frames. I find them too flexible and the Socrates frames were a disappointment. Not long after getting them a lens was rotating in the frame. Later it popped out when cleaning it. I tried tightening the screw and not to long after that the... Read more

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