3.0
  • Quality1 votes
  • Prices1 votes
  • Service1 votes
  • Not following up with customer1 votes
  • Shipping was not prommised1 votes
  • Restocking Fee1 votes
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  • Feb 09
  • Online Shopping
  • Eyeglasses
  • 253
  • REVIEW RATING 5/5

Right after my order I followed up to make sure they got the right Rx and I got a terse response - but fine. After that, every two days or so I would get an absurd robo-email that said they were "picking out my frames" or "selecting my lenses" or "placing my lenses in the frames" -- Yeah, that's right, the stuff it takes the shop down the street an HOUR to do. Oh, and did I mention each e-mail... Read more

Was this review helpful? 3 2

  • Jan 31
  • Eye and Ear Care
  • Honolulu, Hawaii
  • Glasses
  • 234
  • REVIEW RATING 4/5

Ordered 2 glasses one on the 16th and one on the 19th. Shipping on first glasses was on the 21st and 2nd on the 27th. It has been 7 business days (not counting sat's) and still have not received my first pair of glasses. They said it was sent via USPS FIRST CLASS which only takes 1-2 day max 3 days to deliver, but they told me 3-5 (ok ill wait the 5 days). But glasses was sent via UPS MAIL... Read more

Was this review helpful? 0 0

  • Jan 24
  • Eye and Ear Care
  • Queensland, Australia
  • Glasses
  • 217
  • REVIEW RATING 5/5

Ordered readers from eye buy direct. They arrived and I could not see out of either eye. Very very blurry not just a tad out. They told me to re send my prescription for checkin, before I did I went to check it myself on their website, it stated no orders had been made and prescription area was blank?. I emailed the prescription and they said I had typed in the left eye incorrectly. I emailed... Read more

Was this review helpful? 2 0

  • Jan 21
  • Eye and Ear Care
  • San Antonio, Texas
  • Positive Experience
  • 297
  • REVIEW RATING 5/5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Their frames are reasonably, if not low priced and all materials used in the frames I have seem to be pretty standard in regards to quality. Standard lenses are free and upgrades to lenses (lighter/thinner, various coating options, tinting, photosensitive/transistions, etc.) are... Read more

Was this review helpful? 2 0
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  • Jan 02
  • Eye and Ear Care
  • Antelope, California
  • Prescription Eyeglasses
  • 255
  • REVIEW RATING 4/5

Went to order a pair of glasses online, I realized I entered my old prescription number so I called immediately, but the money was still taken from my account. I got an email about my cancellation but money was never refunded. Called a two weeks later and said "oh i'm very sorry they cancelled the order but forgot to refund the money". At that point I asked for the glasses just to be sent to me.... Read more

Was this review helpful? 0 0

  • Dec 30, 2014
  • Eye and Ear Care
  • Eyeglasses
  • 280
  • REVIEW RATING 4/5

i had two pairs of glasses ordered through their web site with providing original prescription in the initial order. After two weeks process, I received the two pairs of glasses. But they all made incorrect - I can't see things clearly. After I contacted them, they agreed to provide the 2nd pair for replacement. But they still kept missing my prescription data on the 2nd replacement order even... Read more

Was this review helpful? 1 1

  • Nov 20, 2014
  • Eye and Ear Care
  • Dallas, Texas
  • Positive Experience
  • 539
  • REVIEW RATING 5/5

EBD was recommended to me by a gentleman who buys here for his whole family. So, I ordered 3 pair. 2 of the same for work and another for going out. I have never seen so well in my entire 50 years of wearing glasses. I am ordering sunglasses right now. I was kept up to date every 2 days on the production process by e-mail. I received them in less than 2 weeks. Thank you EBD. And to all you... Read more

Was this review helpful? 4 3

Terrible glasses- they kept 25% of $$ after return. Took 2 weeks to send glasses after I emailed asking where they were. Lenses were totally distorted- only clear viewing area was at very top center and very bottom center. Made me dizzy. They explained that was how they made progressives. Only partial refund-they kept over$20 and I have no product! Add comment

  • Oct 17, 2014
  • Online Shopping
  • Virginia, United States
  • Poor Quality Glasses
  • 1
  • 1
  • 719
  • REVIEW RATING 5/5

Ordered online and entered my prescription details. Did not see or recall seeing an order confirmation that outlined the prescription. Received the glasses about 3 weeks later and they were awful. Not just wrong, but horribly wrong and completely unusable. Brought them to a Optometrist and they measured the prescription and they completely mangled the order instead of a negative they had plus.... Read more

Was this review helpful? 1 0

  • Oct 16, 2014
  • Eye and Ear Care
  • New York City, New York
  • Eye Glass Measurements
  • 318
  • REVIEW RATING 5/5

Eye glass measurements sited on their website are not correct. I ordered glasses with a stated width of 23 mm but they when they arrived they looked so big on my face, so I measured them and the width was actually 33 mm!! I emailed them and they would return if I paid shipping in both directions! they should have been responsible for shipping and correcting the eyeglass size description, I the... Read more

Was this review helpful? 3 1

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