EyeBuyDirect Complaints and Reviews

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EyeBuyDirect
Main address: 5300 Ontario Mills Pkwy, Unit 400 91764 Ontario California
301-760-7870, 301-825-5662, , http://www.eyebuydirect.com/contact_us.php
  • 58+1 mobile complaints
  • $2.4K claimed losses
  • $40 average
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  • 1 day ago
  • Eye and Ear Care
  • 7

I won't use these people again because they would not sell me a set of replacement frames. I didn't ask them to give them to me. THEY WOULD NOT SELL THEM TO ME! I won't use these people again because they would not sell me a set of replacement frames. I didn't ask them to give them to me. THEY WOULD NOT SELL THEM TO ME! I won't use these people again because they would not sell me a set of... Read more

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  • Sep 05
  • Eye and Ear Care
  • Monroe, Louisiana
  • Broken Glasses
  • 59

when I received my glasses they would have clearly been broken if it wasn't for the case but now I have no case. Other than that I love the glasses. Please consider changing your packaging methods a lot of your reviews have the same concerns. You will have more satisfied customers. This was my first time ordering glasses on line and I love it so convienant , I will order again if you change... Read more

Was this review helpful? 0 1

They aren't efficient with the shipping. They take longer trying to ship out an order then they spend on one of the seven steps. Add comment

     

  • Sep 03
  • Eye and Ear Care
  • Winnipeg, Manitoba
  • Glasses Warranty
  • 96

Purchased glasses from EyeBuyDirect. Pros: price was comparable to other online stores. The turn around time was reasonable as well. The sizing tools on the website were also good - better than some other online stores. Cons: lens quality leaves much to be desired. I have a semi-rimless pair and the lens chipped way too easily just from normal use. I have had this experience with other "online... Read more

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  • Aug 14
  • Eye and Ear Care
  • Eyeglasses
  • 140

Ordered glasses nearly a month ago... Still nothing and every experience with customer service has gotten me no where. I always opt for the live chat option and the operators on the other end can't spell, and go no further than answering a basic question. They have been rude and snappy, also not offering any condolences for my glasses not being here. "14 day guarantee" my ***! I won't order from... Read more

Was this review helpful? 1 1

     

  • Aug 08
  • Eye and Ear Care
  • Glasses Delivery
  • 2
  • 2
  • 128

Ordered eye glasses under a BOGO offer . I received only one pair . Called and was told that even though I had entered the BOGO code at checkout , that I had to enter qty. of 2 on order form instead of 1. Clearly if I enter a coupon code on an order form it is an indication that I would like to receive the coupon offer (BOGO). I called and was told that I could receive a frame only and the... Read more

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  • Aug 03
  • Eye and Ear Care
  • Eyeglasses
  • 230

It has been 12 days and counting, still waiting for glasses ordered. Every e-mail seems to be designed to irritate me further than the 1 b4 the last. Was told that because of their professionalism that they do not compromise on the quality of their service over and over. Then finally got e-mail stating they had shipped my order, but delivery confirmation looked too long so I called customer... Read more

Was this review helpful? 1 0

     

  • Jul 23
  • Eye and Ear Care
  • Prescription Sunglasses Return
  • 1
  • 1
  • 264

It takes weeks to get your glasses to begin with. Meanwhile they send you annoying emails saying "we're working on fitting your lenses to your frames perfectly, that step should be done in about 2 days and then on to the next step" etc. I needed to return my prescription sunglasses a few months later because they had some kind of starry glare on them (and I'd hardly worn them enough to notice... Read more

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  • Jun 27
  • Auctions and Internet Stores
  • Allentown, Pennsylvania
  • Eyeglass Purchase
  • 379

So I bought like 8 glasses from them, and they are all great. Some of the frames are flimsy, but the thick plastic ones and the metal ones are great. I got my brother 3 pairs of glasses for $50, and eyeland was going to charge him $150 for 1 pair. The problems they have are 1) you can decent glasses for $20, but you have to wait 2 weeks 2) They ship a UPS_USPS combination, so you can not track it... Read more

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  • Jun 21
  • Eye and Ear Care
  • Fayetteville, Arkansas
  • Eyeglasses
  • 1
  • 1
  • 365

We went with EBD because obviously, frames/lenses at any doctor are expensive (and our insurance had their $130 limit, not enough to cover retail frames even). My husband's only problem is that, two years later, his prescription has changed because his eyes got worse. So obviously, they did their job quite well. We got the thinner lenses, frames I picked out and he loved, another lens perk I... Read more

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