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  • Customers like
    • Prices 6
    • Quality 5
    • Shipping speed 5
  • Customers don't like
    • Customer service 4
    • Not following up with customer 3
    • Restocking fee 2

I had ordered glasses and although I had concerns about the low price I decided to proceed. Terrible mistake. Not only did my glasses mysteriously go missing and not arrive, but the company wouldnt go forward with an investigation with the post office as to why. They offered to send a replacement pair but I would need to wait for them to be produced, again, and then have them sent, again... so what? So I could not receive them for a second time and more than a month after my initial order? Refused to refund. Absolute garbage. Read more

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Repeated requests for the correct nut driver or even just the correct size (so I can order my own on-line) was met with an invitation to order a riveted second pair. These arrived at $30 extra charge but with the same nut and lock nuts and not the rivets as seen on the website. Customer service does not know and has no means to find the size of nut driver required and does not know of any supplier of same and has no means to appeal via contact with head office. Glasses have correct prescription and are otherwise as described. Read more

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After buying my first couple of pairs at the dr's office, I was bummed at the prices and didn't like them much. A friend recommended eyebuydirect. I was hesitant. Yet, I found the prices to be great, the styles comparable to in-house varieties at the dr's office AND the customer service to be outstanding. I had a pair of glasses break on me and I contacted to see if I could get the lenses put into a new set of the same frames. Unfortunately, the style is no longer available, but I was offered a new pair of glasses for just... Read more

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Ordered two pairs of glasses Feb 4. Charge on credit card. MCalled customer service 3 times. They say my order will be expedited. Feb 26. No glasses, no sign of glasses, no update. Add comment

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses from EyeBuyDirect, I saw firsthand that they really do have a 100% satisfaction guarantee. So I took the plunge and ordered a pair of progressives. The price was less than half the price I have paid in years past, even lower than Costco. I liked the fact that I could choose the frames by exact measurements and I found a pair I really liked. Unfortunately when they arrived, one lens was out of the frame. Because of this it was... Read more

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Finding round eyeglass frames are difficult these days and I was happy to find the selection at the lens seem accurate and clear with my prescription so that isn't the trouble - it is the frames. I find them too flexible and the Socrates frames were a disappointment. Not long after getting them a lens was rotating in the frame. Later it popped out when cleaning it. I tried tightening the screw and not to long after that the lens fell out when I was riding motorcycle. I was wearing a helmet. I called the company and since it... Read more

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Frames and Laboratory are from China. Add comment

Hi, last August I purchased a pair of glasses from eye buy direct, the rolling day my credit card was debited with $26.52, since then this happened three more times with similar amounts but not the same amounts, all the withdrawal have come from China,the last one went to Jinjiang and the first one from Shanghai then Jieyang, it appears to be very coincedical that this has occurred, I have now canceled my card and notified the bank about this frued, do you have any explination? Regards Tom Buzza Melbourne Australia,, ph +61413144868 Read more

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If I could give them zero stars I would. A week after charging my credit card they sent an email that my glasses had shipped and to expect them in 3-5 days. That's been weeks ago. Customer service is rude and good only for lying to you and stalling. I gave up on the glasses and just asked for my money back. They have yet to refund it. I am attempting to report their fraud to my credit card company in attempt to get my money back. Save yourself the headache and avoid these criminals like the plague. Read more

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I *really* hate these guys. They are the WORST! Earlier this year I got my eyes checked by a new optometrist because my doctor that I had for years had just recently died. I sent this prescription into EyeBuyDirect with my new glasses order from them. The glasses came back so far off they were completely unusable. I spent a couple hours with the optometrist so I was pretty pissed when I got my new glasses and they were completely wrong. So I found another optometrist that comes highly recommended. I brought my original script from the first... Read more

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