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EyeBuyDirect

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14 complaints

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EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. The company was launched in 2005 by Roy Hessel. The company custom-makes lenses according to a specific prescription. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Customers can make their orders on-line or via phone. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). Please try to contact EyeBuyDirect Customer Service directly prior to posting any complaints on this site.

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EyeBuyDirect Complaints & Reviews

EyeBuyDirect Reviews

Susanhum...
EyeBuyDirect - No customer service/satisfaction
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I am a more than dissatisfied customer. On April 24 2012 I placed an order for a pair of glasses from this seemingly reputable company. Come to find out not only is their custome...

#318777
May 16, 2012
7

Gocanuck...
EyeBuyDirect - Sent via Canada Post COD
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

Had no problem first time I purchased and UPS delivered. They switched to using Canada Post when delivering to Canada. After not receiving the glasses, I contacted Eyebuy. They ...

#313528
Apr 20, 2012
130

Cynloy
EyeBuyDirect - Eye Buy Direct whenever possible
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I absolutely love the eyeglasses I got in 2010 from Eye Buy Direct! The frame fits perfectly, looks great and has never needed adjusting. I have had it refilled by my optometrist...

#289518
Jan 16, 2012
381

Johndan
EyeBuyDirect - Eye Buy Direct - false advertising rips you off
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I recently responded to a ad from Eye Buy Direct for a buy one get one free deal. When I did the order online, there was no way to actually order the second pair even though I cle...

#281954
Dec 16, 2011
454

Ahassler
EyeBuyDirect - Selling crap, and charging you to take it back!
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

Horrible customer service! After waiting a MONTH for delivery, they sent me two pairs of glasses that are completely unwearable! Each pair has about two square centimeters of dista...

#279618
Dec 06, 2011
583

Gtmoore
EyeBuyDirect .com is a waste of time
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I thought that their $6.95 complete glasses deal had to be too good to be true. Unfortunately; it was. The two pairs of glasses took almost a month to arrive and the nose-pads im...

#269457
Oct 20, 2011
639

Msmorty
EyeBuyDirect - Eyebuy.Direct- Horrible customer service
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I purchased 2 glasses, one for distance and one rx sun glasses. I returned both pair, did not like the appearance or fit. They said the distance glasses could be refunded, but no...

#267872
Oct 13, 2011
392

Anonymous
EyeBuyDirect - Eyesbuydirect is a 'MUST NOT' go there/STOP place!
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I bought a pair of Rx glasses from them and wore them for about two weeks and the left temple broke..Me, being a FIRST time, inexperienced glasses customer etc, had no idea about c...

#255977
Aug 17, 2011
680

Goosedog
EyeBuyDirect sells junk glasses beware & don't buy
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I bought 2 pairs of glasses from eyebuydirect. I barely need glasses and can read or email without any glasses. I receive glasses which have lens like a lighthouse 2 pounds...

#242817
Jun 12, 2011
896

Liberty8...
EyeBuyDirect is Cheap
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... wrong! Even only county business days giving holidays etc., it still took a MONTH to r...

#222581
Feb 19, 2011
654

Anonymous
Defective Eyeglass Frames - EyeBuyDirect .com
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I purchased prescription sunglasses from this vendor. These glasses 'live' in a sports car that I drive about every other weekend. I went to put them on and the left temp...

#220841
Feb 10, 2011
1179

Anonymous
EyeBuyDirect - No Post Purchase Support
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I had good luck with EyeBuyDirect until I had a problem. They are a good sales organization, but have zero follow on service. So as long as nothing ever goes wrong with your purcha...

#212884
Dec 23, 2010
481

Lefty
EyeBuyDirect - No Post Purchase Support
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I had good luck with EyeBuyDirect until I had a problem. They are a good sales organization, but have zero follow on service. So as long as nothing ever goes wrong with your purcha...

#212881
Dec 23, 2010
558

Honestbu...
EyeBuyDirect - Eye Buy Direct has Poor Quality and Bad Customer Service
5.0 5300 Ontario Mills Pkwy, Unit 400 OntarioCalifornia91764 301-760-7870, 301-825-5662 http://www.eyebuydirect.com/contact_us.php

I ordered a pair of glasses from this company and it took them about 3 weeks to have them delivered, I did not fret over that, it was no big deal. I recieved the glasses in Late No...

#184257
Jun 02, 2010
1958
Reviews 1-14 of 14

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