EyeBuyDirect Complaints and Reviews

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EyeBuyDirect
Main address: 5300 Ontario Mills Pkwy, Unit 400 91764 Ontario California
301-760-7870, 301-825-5662, , http://www.eyebuydirect.com/contact_us.php
  • 52 complaints
  • $2.2K claimed losses
  • $42 average
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  • 2 days ago
  • Eye and Ear Care
  • Prescription Sunglasses Return
  • 3

It takes weeks to get your glasses to begin with. Meanwhile they send you annoying emails saying "we're working on fitting your lenses to your frames perfectly, that step should be done in about 2 days and then on to the next step" etc. I needed to return my prescription sunglasses a few months later because they had some kind of starry glare on them (and I'd hardly worn them enough to notice... Read more

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  • Jun 27
  • Auctions and Internet Stores
  • Allentown, Pennsylvania
  • Eyeglass Purchase
  • 18

So I bought like 8 glasses from them, and they are all great. Some of the frames are flimsy, but the thick plastic ones and the metal ones are great. I got my brother 3 pairs of glasses for $50, and eyeland was going to charge him $150 for 1 pair. The problems they have are 1) you can decent glasses for $20, but you have to wait 2 weeks 2) They ship a UPS_USPS combination, so you can not track it... Read more

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  • Jun 21
  • Eye and Ear Care
  • Fayetteville, Arkansas
  • Eyeglasses
  • 1
  • 102

We went with EBD because obviously, frames/lenses at any doctor are expensive (and our insurance had their $130 limit, not enough to cover retail frames even). My husband's only problem is that, two years later, his prescription has changed because his eyes got worse. So obviously, they did their job quite well. We got the thinner lenses, frames I picked out and he loved, another lens perk I... Read more

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  • Jun 13
  • Eye and Ear Care
  • San Francisco, California
  • Rx Glasses
  • 120

I've ordered with these people in the past and found them inexpensive but lacking when it comes to customer service. I received an email promising me 2 for 1 on my next order. Against my better judgement, I decideced to order again with them. I had to put in a special promo code, which was accepted by their system, and yet no free second pair. When I called, I got a haughty phone operator with... Read more

Was this review helpful? 1 0

  • May 29
  • Eye and Ear Care
  • Los Angeles, California
  • Eyeglasses And Frames
  • 76

This company sent me a pair of bent frames. I spent $100 +. I contacted customer service and all they could do is send a replacement after they received the broken pair, or send me a refund after receiving the return. Of course I have to pay return shipping in either case, and wait two more weeks. Most online business at least offer to pay for return shipping, if not a 10% discount..etc to ensure... Read more

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  • May 21
  • Eye and Ear Care
  • Ashburn, Virginia
  • Eyeglasses
  • 68

The first pair was "progressive" which they made up as 20% close, 20% far and 60% blurry. Of course there was no refund for the extra cost. The second pair has a blurry line in the middle that is too big to ignore, and the far side is blurry. My old glasses are crystal clear. They told me they would only replace them one time and want a ten dollar restocking fee and a shipping fee also. I wish... Read more

Was this review helpful? 1 0

  • May 15
  • Eye and Ear Care
  • Glasses
  • 1
  • 82

Ordered Glasses on 5/5/14. 10 days later I still had not received my glasses. When I called company I was told they are still working on them and was advised they'd be shipped out within another 7 days. With the time it will take to be shipped and the weeks it takes the company to make them means it will take somewhere around a month to receive a pair of glasses I could have gotten in an hour.... Read more

Was this review helpful? 1 0

  • Mar 01
  • Eye and Ear Care
  • Eyeglasses
  • 1
  • 75

Because I could not understand a support person I spoke to prior to placing the order, I received glasses that I did not expect. Then when I called back to discuss the wrong order, I again couldn't understand the support person. I asked if there was a support person whose native language was English I was told no - all calls are routed to the Philippines. I made repeated efforts to speak to... Read more

Was this review helpful? 2 1

  • Feb 28
  • Products
  • Glasses
  • 2
  • 120

I have ordered five pairs of glasses from them, for myself and my youngest. Never had a problem with timeliness or quality. Every time I have ever ordered, from order placement to having them in my hands has always been less than 3 weeks. The closest I've ever come to a "problem" was a pair of frames that I expected to be a solid color, but when I went back to look at them online, I saw that... Read more

Was this review helpful? 0 0

  • Jan 24
  • Eye and Ear Care
  • Eyeglass Purchase
  • 64

I ordered glass's mid Dec. got 1st week of Jan & they were broken, they say new pair was shipped 1-14-14. Now 1-24-14 still don't have. Called post office & they say they received computer notification that they were on a truck 1-16-14, but after scanning entire truck they were not on truck. EBD says they can't help me because they have shipped them. I wish I would have read reviews... Read more

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