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3.0

I have a very strong RX and I requested polished edges and received my order without that done, as they had in the past. They kindly sent me another pair, but again - no polished edges!

I again contacted them but it's been over a week and have still not heard a word from them. Last time they responded within 24 hrs. The sad part is I would of been very happy with them if they would of just did that, as they had in the past.

I don't understand why they would not comply with my request as they clearly stated they would when they did the remake. Not I'm unhappy and I could of been a very satisfied and happy customer and would of recommended them to everybody - but not anymore!

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: I just want my lenses polished so I'm not too self-conscious to wear them..

Eyebuydirect Cons: Very dissapointed.

Location: Rhinelander, Wisconsin

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