Eyebuydirect
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Eyebuydirect Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eyebuydirect has 2.5 star rating based on 88 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Prices, Shipping speed.
Cons: Customer service, Very dissapointed, Not following up with customer.Recent recommendations regarding this business are as follows: "Never had a problem until now.", "Please check with them before glasses leave the facility", "Do Not Believe Eyebuydirect’s Email Ads! They are false!", "Listen to costumers try to help", "Do NOT use.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eyebuydirect has 2.5 star rating based on 88 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Prices, Shipping speed.
Cons: Customer service, Very dissapointed, Not following up with customer.Recent recommendations regarding this business are as follows: "Never had a problem until now.", "Please check with them before glasses leave the facility", "Do Not Believe Eyebuydirect’s Email Ads! They are false!", "Listen to costumers try to help", "Do NOT use.".
Most users ask Eyebuydirect for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Insurance Plans Acceptance. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Eyebuydirect Reviews
"Customer service very professional"
The night I ordered Grey said I got everything correct in the computer as I asked him to stay on the line with me as I placed my order. 1st time buyer & I am...
"Prescription"
IM RATING U AND I HAVEN'T SPOKEN TO ANYONE. Now I have to write a paper. What are u kidding me. This is unacceptable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with ordering
Preferred solution: Ability to order the lens I want!!
User's recommendation: Never had a problem until now..
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Never asked at checkout for Savings Code. I was charged full price ! during a BOGO +20% off lenses!
- Fair prices
- Can not trust the site at checkout
Preferred solution: I would like them to honor their email ad.
User's recommendation: Do Not Believe Eyebuydirect’s Email Ads! They are false!
Prescription
Preferred solution: A NEW PAIR IF GLASSES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toulouse, Occitanie
Retard livraison
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Glasses were not made the way I needed them to be
User's recommendation: Please check with them before glasses leave the facility
Customer service very professional
that Grey said it was done correctly!!!
Dover, Delaware
Confused about order
User's recommendation: Listen to costumers try to help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I disagreed with all the negative reviews
- Maybe shipping but that is not too bad
User's recommendation: Yes. Try them from the comfort of your home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Eyeglasses are not the right number cant see
User's recommendation: Great as long they get your numbrr
Myrtle Beach, South Carolina
They stole my money
I have tried for 2 years to resolve this issue. I ordered a pair of glasses that didnt fit my face.
I returned them. It took several weeks before my glasses arrived, due to the pandemic, so it took several weeks for them to be returned. They refused to give me my money back and told me I would receive a credit and I had to show proof of a new prescription before I could purchase new glasses, even though the problem was with the frame, not prescription lenses. My credit never showed up.
I get a different answer every time I talk to someone and right now theyre telling me I do have a credit but to use it I can only buy one item at a time, paying separate shipping for all orders, until I use up my credit. Never in my life has a business tried to tell me I could only buy one item at a time.
Its weird. Theyre unhelpful and malicious in their responses.
User's recommendation: Do NOT use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Eyeglasses are not the right number cant see
User's recommendation: Great but get your refund if they got your sight wrong.
Fresno, California
Didn’t receive glasses
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Porq ordene mis lentes hace 1 me y nunca llegaron
- Falta de ayuda de chat funcionando
Preferred solution: Q me resuelvan mi pedido pero en cuantos meses mas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Glasses
- Service
- No service
- It takes about 8 days to get your glasses
- Time frame not as promised
Preferred solution: Full refund
User's recommendation: Don't order from them
Union, New Jersey
Checking were is my order
Arlington, Massachusetts
Incomplete order
About
EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. The company was launched in 2005 by Roy Hessel. The company custom-makes lenses according to a specific prescription. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Customers can make their orders on-line or via phone. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only).
Eyebuydirect is ranked 80 out of 910 in Medical Supplies and Equipment category
Canada, USA
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