i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then...Read more
I first heard about Eyebuydirect through my sister. She told me you can get eyeglasses for a super cheap price compared to other retailers like LensCrafters, Vision Works, and JcPenney Optical. So, I decided to take my eye exam that had been past due to get new...Read more
I ordered back on October 8th. I was notified that the order shipped 2017-10-16. I paid $5.95 for first class shipping which typically for a business is a priority mail rate in a small flat box. Yes there is a business discount and an online discount on priority mail....Read more
Eyebuydirect - Still waiting...
The tracking number is useless. Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks.
Eyebuydirect - Attempting to speak w someone
Ridiculous! Call your own number to see what happens. Can't reach a person Since i'm a loyal customer i'll continue to attempt to contact you otherwise i"d go directly to a competitor.
Eyebuydirect - Total ripoff...
Ordered photochromic lenses,but did nit receive. Called, and they said call back tomorrow after 2 days of wearing them in the sun... Ya,i fell of a turnip truck...
Eyebuydirect - Can't call customer service
I can't contact your company. I don't understand why.
I went through 2 pairs of the same frame. I was told my prescription which is -2.25 to -2.75 is excessively high and they would only replace in a smaller size which also fell apart. I picked another style which came in medium but I think they sent the small which I was...Read more
I purchased three pair of glasses from Eyebuydirect. The first pair had to be redone. It happened without a problem. Everything was fine until the third pair. They never arrived. They are lost in the maze of USPS in NYC. When I tried to explain the problem to JACKIE...Read more
This happened to me recently. It just broke within two weeks and they charged me shipping. Then I got the new ones. They were the same pair. I was wiping the lens and the part by the nose bridge just broke in half. How does that even happen?!?!?! Such a shame. I used...Read more
I have bought a lot of glasses from EBD because I love their designs but the adhesive that glued the lenses to frames is really weak. I had a really embarassed moment on campus because as I was walking on campus the len on my right side came off from the frame on its...Read more
Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS. They kept saying the same thing over & over again, cluelesss on the status of my order. Rude of me even to ask about the glasses as well. Stay away, plenty of...Read more
I didn't like
- Not getting what i paid for and need
I honestly love EBD. I now own 6 pairs of glasses and 1 pair of sunglasses from them (all with my own money) and I get compliments every time I wear them. I have had NO problems with them- returns were easy when I did not like how the glasses looked, they immediately...Read more
- Shipping speed
- Quality and prices - the whole transaction was well done
I didn't like
- Shipping cost
Very nice and helpful. However, one pair developed a problem where screw came out again and again. I was tightening every other day,but then it fell out and was lost. I wrote for a screw, and they couldn't provide one. They offered to replace frame, but then demanded a...Read more
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