Submit ›
or
3.1 Based on 33 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Shipping speed 7
    • Prices 6
    • Quality 6
  • Customers don't like
    • Customer service 4
    • Not following up with customer 3
    • Very dissapointed 2
Advanced
search
loading...
More Less

Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS. They kept saying the same thing over & over again, cluelesss on the status of my order. Rude of me even to ask about the glasses as well. Stay away, plenty of other companies that would value your business! Called several times & no help where they were or even if they were made. I emailed several times, they said it was at the PO, I went... Read more

Was this review helpful? 0 0

I honestly love EBD. I now own 6 pairs of glasses and 1 pair of sunglasses from them (all with my own money) and I get compliments every time I wear them. I have had NO problems with them- returns were easy when I did not like how the glasses looked, they immediately made me new ones when my local post office lost my order, and I am currently exchanging a couple I bought during the BOGO. My prescription has been spot on every time, and I could... Read more

Was this review helpful? 0 0

Very nice and helpful. However, one pair developed a problem where screw came out again and again. I was tightening every other day,but then it fell out and was lost. I wrote for a screw, and they couldn't provide one. They offered to replace frame, but then demanded a $6 postage. At that same time, I had an order in for 3 frames and paid $6 postage. They wouldn't put it is the same shipment. I told them to cancel my new order, and they didn't... Read more

Was this review helpful? 0 0

Beware they claim free shipping... But it takes forever because of the cheap way they ship them, and you can't get anywhere because customer service is int the Philipines and they frankly don't care about your problems, and no information on corporate offices nor will they provide info. Was suppose to have glasses on the 11 they and now I am being told they were transferred from UPS to the postal system and can take another 5 days for delivery.... Read more

Was this review helpful? 0 0

As i was sitting at my table, i went to take my glasses off to shower and as i proceeded to take them off the left side just snapped off. I use these glasses to do every day tasks and need these to see what i am doing. My order number is 11331799. It was the left side arm as I call it. The plastic piece that holds the left arm screw broke and is unable to be repaired easily. I am a returning customer and was very pleased with the glasses and... Read more

Was this review helpful? 2 0

CS support doesn't even seem to know their own product...when it will be in stock and what is actually available. I can't imagine the company can stay in business. This kind of service somehow always catches up with companies. Such a joke. Really bad. Really bad. Really Bad.CS support doesn't even seem to know their own product...when it will be in stock and what is actually available. I can't imagine the company can stay in business. This kind... Read more

Was this review helpful? 0 1

Their shipping is terrible. They don't send tracking #'s either. Live chat is your best bet for help, but still won't send you a link. The company called me on unknown. Unknown? I won't be ordering from them again. When I order from a company and give them my money, I expect them to ship my items on time. They're shipping from texas, not China. This company is not convenient what so ever.

Add comment

I have had nothing less than a VERY positive experience! I VERY rarely order anything on line!! My kids tease me about being "computer illiterate", which buy the way, they are correct☺!!! The EyeBuyDirect web site is very user friendly, the costomer service is excellent, the product is amazing, and they have the BEST prices of any company I found on the internet!! I have already been telling EVERY one about EyeByDirect!! I WILL be ordering again... Read more

Was this review helpful? 1 0

I bought 3 pairs of sunglasses from Eye Buy Direct. I have had them for a couple of months and they were fine. Then All THREE of them got some sort of swirly lines all over the lenses. I thought they were just dirty because they were blurry. They are not wearable. EBD said they would replace them if I would pay the shipping fee. I decided to do it to see if they will do them again. I purchased about 12 pairs of glasses and 3 sunglasses from... Read more

Was this review helpful? 0 0

I am completely happy with the glasses that I have ordered. I needed a larger frame on one occasion. My last pair are prescription polarized sunglasses for boating and I am so impressed with the lenses and frame that I ordered a second pair today. I think I have ordered five pair in total and absolutely happy with all of them. I will continue to order as long as they offer frames that I like. Typically I like the semi-metal frames and... Read more

Was this review helpful? 2 0
Did not find what you were looking for?
 
×
You are reading about Eyebuydirect.
Filing a new complaint about
×