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i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then...
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#1133402
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I first heard about Eyebuydirect through my sister. She told me you can get eyeglasses for a super cheap price compared to other retailers like LensCrafters, Vision Works, and JcPenney Optical. So, I decided to take my eye exam that had been past due to get new...
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4.0
I liked
  • Website
  • Price
#1131899
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I ordered back on October 8th. I was notified that the order shipped 2017-10-16. I paid $5.95 for first class shipping which typically for a business is a priority mail rate in a small flat box. Yes there is a business discount and an online discount on priority mail....
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#1119876
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Eyebuydirect - Still waiting...

Eyebuydirect
#1125997
1.5
Details
The tracking number is useless. Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks.
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Reliability
Website

Eyebuydirect - Attempting to speak w someone

Eyebuydirect
#1108988
Ridiculous! Call your own number to see what happens. Can't reach a person Since i'm a loyal customer i'll continue to attempt to contact you otherwise i"d go directly to a competitor.
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Eyebuydirect - Total ripoff...

Eyebuydirect
#1107680
1.0
Details
Ordered photochromic lenses,but did nit receive. Called, and they said call back tomorrow after 2 days of wearing them in the sun... Ya,i fell of a turnip truck...
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Eyebuydirect - Can't call customer service

Eyebuydirect
#1088528
I can't contact your company. I don't understand why.
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Eyebuydirect - When they replace a pair they send you the smallest pair that doesn't fit.
I went through 2 pairs of the same frame. I was told my prescription which is -2.25 to -2.75 is excessively high and they would only replace in a smaller size which also fell apart. I picked another style which came in medium but I think they sent the small which I was...
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#1092918
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I purchased three pair of glasses from Eyebuydirect. The first pair had to be redone. It happened without a problem. Everything was fine until the third pair. They never arrived. They are lost in the maze of USPS in NYC. When I tried to explain the problem to JACKIE...
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2.4
#1076990
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Eyebuydirect - Very disappointed
This happened to me recently. It just broke within two weeks and they charged me shipping. Then I got the new ones. They were the same pair. I was wiping the lens and the part by the nose bridge just broke in half. How does that even happen?!?!?! Such a shame. I used...
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3.8
#1056384
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I have bought a lot of glasses from EBD because I love their designs but the adhesive that glued the lenses to frames is really weak. I had a really embarassed moment on campus because as I was walking on campus the len on my right side came off from the frame on its...
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3.1
#979061
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Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS. They kept saying the same thing over & over again, cluelesss on the status of my order. Rude of me even to ask about the glasses as well. Stay away, plenty of...
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1.2
I didn't like
  • Not getting what i paid for and need
#959880
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I honestly love EBD. I now own 6 pairs of glasses and 1 pair of sunglasses from them (all with my own money) and I get compliments every time I wear them. I have had NO problems with them- returns were easy when I did not like how the glasses looked, they immediately...
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Anonymous
Jess

I am so glad you commented on the easy peasy exchanges. I've surged on a few during their BOGO sales, then gotten them and said OH *** TO THE NO! They were great glasses, they...

4.7
I liked
  • Shipping speed
  • Quality and prices - the whole transaction was well done
  • Price
I didn't like
  • Shipping cost
#943140
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Contact Eyebuydirect

Mailing Address:
EyeBuyDirect
5300 Ontario Mills Pkwy, Unit 400
Ontario, California 91764
Phone:
(301) 760-7870
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Very nice and helpful. However, one pair developed a problem where screw came out again and again. I was tightening every other day,but then it fell out and was lost. I wrote for a screw, and they couldn't provide one. They offered to replace frame, but then demanded a...
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#938674
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