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Eyebuydirect - Very disappointed
This happened to me recently. It just broke within two weeks and they charged me shipping. Then I got the new ones. They were the same pair. I was wiping the lens and the part by the nose bridge just broke in half. How does that even happen?!?!?! Such a shame. I used...
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3.8
#1056384
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I have bought a lot of glasses from EBD because I love their designs but the adhesive that glued the lenses to frames is really weak. I had a really embarassed moment on campus because as I was walking on campus the len on my right side came off from the frame on its...
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3.1
#979061
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Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS. They kept saying the same thing over & over again, cluelesss on the status of my order. Rude of me even to ask about the glasses as well. Stay away, plenty of...
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1.2
I didn't like
  • Not getting what i paid for and need
#959880
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Short Review for January 13, 2017, Pc_other

Eyebuydirect
#990277
5.0
Will be calling tomorrow Please replace them with the the order in my shopping cart.
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Short Review for January 13, 2017, Pc_bad_quality

Eyebuydirect
#990275
Will be sending bk palto alto Do not like them MN Lenses r to thick.
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Delivery Service Review

Eyebuydirect
#972712
2.2
They lied to me several times. Got emails telling me the status of my order but when I called they said my order was shipped to wrong address. Still waiting on glasses order 10/24, it's now 12/13!.
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Eyebuydirect Shipping Service Review

Eyebuydirect
#905836
3.6
Their shipping is terrible. They don't send tracking #'s either. Live chat is your best bet for help, but still won't send you a link. The company called me on unknown. Unknown? I won't be ordering from them again. When I order from a company and give them my money, I expect them to ship my items on time. They're shipping from texas, not China. This company is not convenient what so ever.
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I honestly love EBD. I now own 6 pairs of glasses and 1 pair of sunglasses from them (all with my own money) and I get compliments every time I wear them. I have had NO problems with them- returns were easy when I did not like how the glasses looked, they immediately...
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Anonymous
Jess

I am so glad you commented on the easy peasy exchanges. I've surged on a few during their BOGO sales, then gotten them and said OH *** TO THE NO! They were great glasses, they...

4.7
I liked
  • Price
  • Customer service
  • Quality and prices - the whole transaction was well done
I didn't like
  • Shipping cost
#943140
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Very nice and helpful. However, one pair developed a problem where screw came out again and again. I was tightening every other day,but then it fell out and was lost. I wrote for a screw, and they couldn't provide one. They offered to replace frame, but then demanded a...
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#938674
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Beware they claim free shipping... But it takes forever because of the cheap way they ship them, and you can't get anywhere because customer service is int the Philipines and they frankly don't care about your problems, and no information on corporate offices nor will...
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#935499
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Eyebuydirect - Glasses broke
As i was sitting at my table, i went to take my glasses off to shower and as i proceeded to take them off the left side just snapped off. I use these glasses to do every day tasks and need these to see what i am doing. My order number is 11331799. It was the left side...
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Anonymous
Anonymous

This happened to me recently. It just broke within two weeks and they charged me shipping. Then I got the new ones. They were the same pair. I was wiping the lens and the ...

Anonymous
Anonymous

The same exact thing happened to me. The left side of my glasses snapped, due to the plastic piece that holds the screw snapping. I noticed the arm was made crooked as well, w...

5.0
I liked
  • Quality
  • Shipping speed
#932662
Reply to reviews
CS support doesn't even seem to know their own product...when it will be in stock and what is actually available. I can't imagine the company can stay in business. This kind of service somehow always catches up with companies. Such a joke. Really bad. Really bad....
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Anonymous
Dotti

the worst cs ever!!!!

1.2
I didn't like
  • Very dissapointed
#924594
Reply to reviews
I have had nothing less than a VERY positive experience! I VERY rarely order anything on line!! My kids tease me about being "computer illiterate", which buy the way, they are correct☺!!! The EyeBuyDirect web site is very user friendly, the costomer service is...
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5.0
#905691
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I bought 3 pairs of sunglasses from Eye Buy Direct. I have had them for a couple of months and they were fine. Then All THREE of them got some sort of swirly lines all over the lenses. I thought they were just dirty because they were blurry. They are not wearable. EBD...
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#902791
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