Los Angeles, California
Not resolved

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture.

They have a dull stone frame. On line the glasses are a shiny animal print. The second pair was never received even though I have been charged for them. I'm assuming if they had come they would have been just as dull in the appearance because it was the same pair in black.

I called twice and each time someone is looking into the matter. That was 2 weeks ago. This company is a rip off. The customer service wasn't any help.

the first gentleman I spoke to was extremely rude and impatient. The second person didn't see any notes from the first call and she was just as rude. Didn't anyone ever tell them the customer is always right.

Especially when I could have bought the same glasses from the eyeglass warehouse for 9 a pair. I have never been so disappointed

Product or Service Mentioned: Eyebuydirect Eyeglasses.

Reason of review: all off the above.

Monetary Loss: $110.

Preferred solution: Full refund.

Eyebuydirect Cons: Not following up with customer, Customer service.

  • online retailing
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