Eyebuydirect
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor OUTSOURCED customer service!!
- Poor outsourced customer service
Preferred solution: Let the company propose a solution
Disappointment with commitment to customer satisfaction
User's recommendation: Avoid EyeBuyDirect and try out one of the many new competitors that have popped up in the recent years.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived wrong prescription
- Poor quality
- Wrong prescription
Preferred solution: Full refund
User's recommendation: Don't buy
Unhappy
- Price
- Time frame not as promised
Preferred solution: Deliver product or service ordered
User's recommendation: buy elsewhere
I received the wrong glasses
Non delivery
User's recommendation: go elsewhete
Lost Package
User's recommendation: Don't buy glasses here if you want good customer service. Once the glasses arrived, they were OK.
I received glasses that i want to exchanged fornew lenses
User's recommendation: Go for it!!!
Shipping takes a month
- Price
- No service
- Not following up with customer
- Quality
Preferred solution: Let the company propose a solution
User's recommendation: Specsavers if you are in Australia!!
Discount offered but not applied.
User's recommendation: Good luck
Liars
- Customer service
- Very dissapointed
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOverpriced
- Shipping speed
- Poor quality
Preferred solution: none
User's recommendation: Try $39 Glasses.good quality.
Just learned info from my opthamologist.
Preferred solution: Let the company propose a solution
User's recommendation: Confirm that your new glasses have been checked as having the correct prescription. tiptiptkon..
Terrible customer service (actually, no customer service)
- Cheap glasses
- No service
- Robotic customer service rep
- No service
Preferred solution: Let the company propose a solution
User's recommendation: Buy your glasses else where.
No refund after a month of returned frames
User's recommendation: Do not buy from this company. CSR do not speak english.
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