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3.0
Updated by user Dec 13, 2015

Money refunded. A portion of the $ was returned immediately after the final call with customer service. The cost of the lenses to be refunded after the items are returned and inspected.

Original review posted by user Aug 18, 2015

I bought two frames with my new prescription. After a week of wearing them, my eyes still didn't adjust to the lenses. I checked back with my eye doctor who confirmed the lens centering was off. She wrote me a note so that I could get the glasses fixed. Customer service responded basically "no, that's not the problem. what you need is the more expensive lenses." :(

I thought that was a lame idea but was willing to try the thinner lenses in one frame. I just wanted to return the other messed up pair. Results? They double charged me the lens upgrade fee via email, 2 hours before customer service was even open for me to say: "NO! stop." But they did reverse the fee when I contacted help chat at 9am.

Is the problem fixed? No. The thinner lens glasses arrived and they were worse. Frames twisted. Left lens eye-wateringly out of focus. Called up to return them and customer service immediately placed a reorder. Before I even finished talking! And what I was saying was: "No. stop. Refund please. I quit."

It's been a month. I don't have wearable glasses. I have only one of the two return labels I need. And customer service thinks i already got a refund because of the canceling of the accidentally doubled lens upgrade fee! ARGH!!

Reason of review: Poor customer service.

Monetary Loss: $90.

Preferred solution: Full refund.

Eyebuydirect Pros: Shipping speed, Prices, Website.

Eyebuydirect Cons: Customer service, Quality, Return speed.

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