Contact Eyebuydirect Customer Service
Eyebuydirect Phone Numbers and Emails
Toll-Free Number:
-
(855) 393-2891Available 24/7
Eyebuydirect Emails:
Customer Service
Media
Contact Information
Eyebuydirect Website:
Eyebuydirect Help Center:
Corporate Office Address:
EyeBuyDirect Inc.
177 E Colorado Blvd, Pasadena, California 91105, US
Pasadena,
California
91105
United States
Other Info (opening hours):
Hours:
Monday - Friday 9:00am-6:00pm (EST)
Other Locations:
5300 Ontario Mills Pkwy, Unit 400,
Ontario, California, 91764 USA
China
222 Hubin Road, Shanghai,
China 200021, CN
Summary of Eyebuydirect Customer Service Calls
237
TOTAL
CALLS
CALLS
03:48
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Eyebuydirect?
Request for Information Question:
- “Questions about progressive sunglasses”
- “Order questions”
- “Question on order”
Return/ Replace Question:
- “Return”
- “Returns”
- “Order replacement”
Shipping and Delivery Question:
- “Where is my order?”
- “Shipping problem”
- “I have not received my glasses and I paid an extra fee to get them in 3 to 4 days”
Product/ Service Question:
- “Warranty”
- “Broken glasses”
- “Live chat did not work trying to place an order for 2 frames”
Payments and Charges Question:
- “Never asked at checkout for Savings Code. I was charged full price ! during a BOGO +20% off lenses!”
- “Coupons”
- “Payment pending”
Website/ Application Question:
- “I want to but glasses but I couldn't try them on on the website something is wrong please fix that”
- “I been trying to place an order online for 2 days and it won’t let me complete my order!”
Activation/ Cancellation Question:
- “Bought 2pair of same glasses by accident. Want to cancel 1pair.”
Account Question:
- “Cannot log into my account”
Refund Question:
- “My refund never received”
Other Question:
- “Want talk to someone”
- “Received my new glasses, wrong prescriptions”
- “What coding comes on the glasses?”
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Eyebuydirect