Eyebuydirect Contact Information

  • (855) 393-2891

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Currently you can call only US numbers.

Headquarters Address:

5300 Ontario Mills Pkwy, Unit 400
Ontario, California 91764

Other Info:

Business hours: 9AM EST to 6PM EST Monday to Friday

Social Networks:

Summary of Eyebuydirect Customer Service Calls


Customers Contact Eyebuydirect to Ask about:

Return/ Replace:

  • “Return”

Shipping and Delivery:

  • “Where is my replacement order”

Product/ Service:

  • “Want to know if you except insurance”


  • “Ordee”
  • “Issue with glasses”
  • “On my eye glass prescription the sphere is wrong it should be sphere -3.25 both pair of glasses”

Eyebuydirect Rating Stats

3.1 out of 5 stars
based on 50 reviews
See all 148 reviews reviews

Rating stats

  1. 9 reviews
  2. 7 reviews
  3. 12 reviews
  4. 11 reviews
  5. 11 reviews

Rating trend

About Eyebuydirect

Top 5 Eyebuydirect Services

Shipping Service, Customer Care

Top 5 Eyebuydirect Products

Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Website

Top 5 Likes about Eyebuydirect

Shipping speed, Prices, Quality, Price, Website

Top 5 Dislikes about Eyebuydirect

Customer service, Not following up with customer, Very dissapointed, Shipping was not prommised, Restocking fee


EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. The company was launched in 2005 by Roy Hessel. The company custom-makes lenses according to a specific prescription. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Customers can make their orders on-line or via phone. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only).

Eyebuydirect reviews and complaints

Eyebuydirect is ranked 21 out of 527 in Medical Supplies and Equipment category

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