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RUN AWAY! | Eyebuydirect

1.0
Details
Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes. Sends me emails about liveperson.com errors. Website does NOT allow change or cancel of existing orders. Even though my order is currently on "Hold" and advises to call, chat, or email. I have sent an email, and fully expect they will advise the order cannot be cancelled because "I waited to long" to contact them...
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Review
#1759091 Review #1759091 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Pros
  • Price
Cons
  • Customer service
  • Lack of chat help working
Reason of review
Poor customer service
Loss
$82
Preferred solution
Cancel Order

Customer Service is poor | Eyebuydirect

1.3
Details
Wrong lenses were made. Told to return glasses and new ones to be ordered and shipped. Three weeks passed...told would receive on Tuesday...Thursday nothing. Called them and was told 10-14 days. Customer service reps have a hard time with English sentence construct...cobble together redundant sentences that aggravate to no end. Will never order again.
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Review
#1645389 Review #1645389 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Cons
  • Default pd incorrect even though i entered mine accurately
  • Not getting what i paid for and need
  • Very dissapointed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
2.4
Details
I buy from Zenni and EBD. Zenni informed me that to order reading glasses using my prescription I needed to use the "ADD" column on my new script, which is +2.50 for both Right and Left spheres for a -4.50 and -3.50 spheres...OK so far? Then I was told by Zenni that I...
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Review
#1394485 Review #1394485 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Cons
  • Default pd incorrect even though i entered mine accurately
  • Customer service
Reason of review
Poor customer service

Attempting to speak w someone | Eyebuydirect

Ridiculous! Call your own number to see what happens. Can't reach a person Since i'm a loyal customer i'll continue to attempt to contact you otherwise i"d go directly to a competitor.
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Review
#1108988 Review #1108988 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Reason of review
Poor customer service
Very nice and helpful.However, one pair developed a problem where screw came out again and again. I was tightening every other day,but then it fell out and was lost. I wrote for a screw, and they couldn't provide one. They offered to replace frame, but then demanded a...
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Review
#938674 Review #938674 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Reason of review
Warranty issue
Loss
$50
Preferred solution
Let the company propose a solution
Beware they claim free shipping...But it takes forever because of the cheap way they ship them, and you can't get anywhere because customer service is int the Philipines and they frankly don't care about your problems, and no information on corporate offices nor will...
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Review
#935499 Review #935499 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Reason of review
Poor customer service
1.2
Details
CS support doesn't even seem to know their own product...when it will be in stock and what is actually available.I can't imagine the company can stay in business. This kind of service somehow always catches up with companies. Such a joke. Really bad. Really bad. Really...
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1 comment
Anonymous
#1218626

the worst cs ever!!!!

Review
#924594 Review #924594 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Cons
  • Very dissapointed
Reason of review
Poor customer service
3.5
Details
Poorly made - Eyebuydirect
Poorly made - Eyebuydirect
Poorly made - Eyebuydirect
Poorly made - Eyebuydirect
Poorly made - Eyebuydirect
Poorly made - Eyebuydirect
Poorly made - Eyebuydirect

Update by user Nov 20, 2015

They have made the due amendments to solve the issue.

Original review posted by user Nov 19, 2015

I have been a faithful customer of EyeBuyDirect for a number of years and have introduced its service to several people in Portugal. However, I must share my disappointment linked to my last orders: I know that...
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1 comment
Anonymous
#1222321

There services suck

Resolved
Review
#737086 Review #737086 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Pros
  • Customer service
  • Price
Cons
  • Quality of the product
  • Shipping company choosen
Reason of review
Bad quality
Loss
$120
Preferred solution
Let the company propose a solution

No Post Purchase Support | Eyebuydirect in Seattle, Washington

I had good luck with EyeBuyDirect until I had a problem. They are a good sales organization, but have zero follow on service. So as long as nothing ever goes wrong with your purchase, you'll be fine. But if you have a problem, expect to throw the glasses in the trash. Attached below is their emailed response to my request for help. Hello ***, Thank you for contacting EyeBuyDirect. We regret to inform you that your order is beyond our return policy. We advise you to go to the local optical stores to ask for help. Thanks. Please feel free to contact us again should you have any further queries or concerns. Our business hours are from 9am to 6pm EST, from Mondays to Fridays. We look forward to hearing from you again. With Kind Regards, Yvonne EyeBuyDirect Customer Care
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Review
#212884 Review #212884 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care

Contact Eyebuydirect Customer Service

Website:
www.eyebuydirect.com
Mailing Address:
5300 Ontario Mills Pkwy, Unit 400
Ontario, California 91764
USA
Phone:
(855) 393-2891
All Eyebuydirect Contacts

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