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Don't buy! | Eyebuydirect

1.0
Details
Ordered glasses online. Their website isn't shopper friendly. Once they processed my CC payment they then put my order on hold and requested a copy of my D/L and a signed form with personal info. The email sent wasn't from their domain but an Amazonses one. I called and they couldn't prove this was their policy. Said it was an "internal policy" on all orders but had no way to prove it (no documentation and nothing on their website). The whole process felt like a scam so we cancelled the order and waiting now for the refund. Will see if that happens.
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Review
#1718839 Review #1718839 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Pros
  • Price
Cons
  • Very dissapointed
Reason of review
Order processing issue
Loss
$490
Preferred solution
Full refund
Tags
  • Scam

Broken Glasses | Eyebuydirect

2.5
Details
Broken Glasses - Eyebuydirect
Broken Glasses - Eyebuydirect
Purchased. two pairs of glasses... both broke less than 6 months... company supplied two new pairs of glasses. Then one of the two broke within two months. I asked the company to replace the third defective glasses and their response was we only do it once. Now it's important to note that I've worn glasses for 30 years. I have never had glasses just break on their own and I'm amazed the company will not stand behind them... they obviously buy from the cheapest vendors possible. Pictures attached
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#1661905 Review #1661905 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Tags
  • Glasses Online
1.0
Details
I also have purchased 2 pair of sunglasses through eyebuydirect. The first pair lasted about a month. I had them in my car and went to put them on and could not see through them. They had a haze, crackle like over both lenses. I called and spoke with 2 different...
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Review
#1585453 Review #1585453 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Reason of review
Bad quality

They misrepresent their discounts in hopes you will pay more even though the ad says it is less. | Eyebuydirect

They emailed an ad saying buy one get one free. When I checked out with 2 pair they would not give me one free. They say only the frame is free. This is fraudulent advertising. Free is free. The glasses were not free. Everyone should stop buying from them till they apologize and stop this deceptive practice
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Review
#1558499 Review #1558499 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses

You get what you pay for. | Eyebuydirect

2.5
Details
Decent product if you buy a new pair in six mos to a year. Customer service after the sale poor. Had lenses pop out of frame and they did nothing.
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#1488816 Review #1488816 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Reason of review
Bad quality

Bad service | Eyebuydirect in Hickory, North Carolina

1.4
Details
Ordered glasses on 9/28/2018. Got one pair 1.5 months later. Prescription wrong. Returned immediately as requested. This is 12/10/2018. Still have not received order, nor have I been contacted of why my order is been held up. Paid on credit card. They have payment, I have nothing.
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Review
#1419597 Review #1419597 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Pros
  • Prices
Cons
  • Very dissapointed
Reason of review
Poor customer service
Loss
$120
Preferred solution
Let the company propose a solution

Eye glass prescription the sphere -3.25 not +3.25 | Eyebuydirect in Chicago, Illinois

Eye glass prescription the sphere -3.25 not +3.25 - Eyebuydirect
Closed will call during business hours. Sent copy of prescription.
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Review
#1372815 Review #1372815 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Reason of review
Not as described/ advertised

Low Quality Frames | Eyebuydirect in Irvine, California

2.2
Details
Low Quality Frames - Eyebuydirect
I bought a pair of glasses and less than 6 weeks later the frames broke over the right eye at the bridge while I was cleaning them. I received a replacement pair and those broke in the same place but over the left eye. Cheap. Cheap. Cheap quality!
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Review
#1365861 Review #1365861 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
4.9
Details
Just got my glasses in the mail I'm super broke rn and between checks normally I wear contacts but I ran out and had to scramble for glasses. I couldn't pay a lot and came across this website. They offered 20% off and free shipping and I chose the cheapest black...
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Review
#1324879 Review #1324879 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses

Contact Eyebuydirect Customer Service

Website:
www.eyebuydirect.com
Mailing Address:
5300 Ontario Mills Pkwy, Unit 400
Ontario, California 91764
USA
Phone:
(855) 393-2891
All Eyebuydirect Contacts

Eyebuydirect Reviews

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  4. 11 reviews
  5. 11 reviews
Eyebuydirect reviews
Can't complete orders easily at all. no help from support. The "hover" function that is supposed to work when clicking on the selected frames does not work either, making order completion impossible.Can't complete orders easily at all. no help from support. The "hover"...
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Review
#1322822 Review #1322822 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Cons
  • At all
Reason of review
Order processing issue