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I am hoping the experience I have turns out to be very satisfied | Eyebuydirect in Bentonville, Arkansas

I Have not received any information on delivery nor have I received glasses either as I work very hard for my money and I do as everyone else have patients for companies working hard to build but on the same hand I am persistent on receiving good quality of the item ordered and timely received purchases & follow ups, however I will not tolerant my money being played with. I am hoping all goes well with this purchase. :)
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Review
#1454556 Review #1454556 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Reason of review
Order processing issue
Three weeks ago I got an email from them that they had shipped my eyeglasses to me. I was following the tracking information. All was going well until the tracking showed "pending acceptance" at a post office location in a city about 40 minutes south of me. The...
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4 comments
Anonymous
#1767130

Sounds like you don’t understand how shipping works. Once it leaves the facility, it literally IS out of their hands.

Idiot. Which is why they said so. To blame the company for that is ridiculous. As for the second part, sometimes it takes awhile.

I’ve had glasses take 2 days and a few have taken 2 weeks. It sucks but that’s what you get for $20 frames.

I’m seriously in awe of how stupid you are. Bravo.

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Review
#1229725 Review #1229725 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Reason of review
Order processing issue

Not happy | Eyebuydirect

i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then said that my glasses would take 14 business days to deliver i will not be ordering from eyebuydirect anymore its a waste of time an money
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Review
#1133402 Review #1133402 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Reason of review
Problems with payment

Still waiting... | Eyebuydirect

1.0
Details
The tracking number is useless. Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks.
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Review
#1125997 Review #1125997 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Reason of review
Order processing issue
I ordered back on October 8th.I was notified that the order shipped 2017-10-16. I paid $5.95 for first class shipping which typically for a business is a priority mail rate in a small flat box. Yes there is a business discount and an online discount on priority mail....
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Review
#1119876 Review #1119876 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Deliver product or service ordered
Tags
  • online retailing
1.3
Details
Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS.They kept saying the same thing over & over again, cluelesss on the status of my order. Rude of me even to ask about the glasses as well. Stay away, plenty of...
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Review
#959880 Review #959880 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Cons
  • Not getting what i paid for and need
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Full refund

Eyebuydirect Shipping Service Review

3.8
Details
Their shipping is terrible. They don't send tracking #'s either. Live chat is your best bet for help, but still won't send you a link. The company called me on unknown. Unknown? I won't be ordering from them again. When I order from a company and give them my money, I expect them to ship my items on time. They're shipping from texas, not China. This company is not convenient what so ever.
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Review
#905836 Review #905836 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Reason of review
Order processing issue

Eyebuydirect Shipping Service Review from Houston, Texas

1.7
Details
Terrible! Took my $ instantly, list my order, had to rma order... Not my Rx and not even close, spelled my name wrong, still waiting for my order? Started March 31st... Its May 24rd. Still no glasses! Come on! You are in Austin, I am in Houston, thats one day groynd shipping. Get this *** done people! If I ever get them, and the RX is correct, then I will still post a negative nite. I would be fired if I treated a customer this poorly!
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Review
#853127 Review #853127 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Reason of review
Problem with delivery
2.0
Details
This company is awful. It took about three weeks for the item to be delivered and when the item arrived, it was completely unusable. The prescription was wrong with both lenses severely blurry. The frames were complete garbage,flimsy and toy like. Customer service...
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1 comment
Anonymous
#905854

this is the same thing that happened to me. I've given up on returning them.

Review
#543422 Review #543422 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service

Contact Eyebuydirect Customer Service

Website:
www.eyebuydirect.com
Mailing Address:
5300 Ontario Mills Pkwy, Unit 400
Ontario, California 91764
USA
Phone:
(855) 393-2891
All Eyebuydirect Contacts

Eyebuydirect Reviews

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Eyebuydirect reviews
3.0
Details
So, last year I had FSA money to spend and I wanted some nice custom vintage style glasses for my wedding (round frame with blue glass) - which EBD offered. I ordered this, in addition to trying out some of the photosensitive glasses (if they worked well I would have...
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2 comments
Anonymous
#1335349

Just had the same thing happen to my Eye Buy Directs Lenses this week. How disappointing!

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Review
#540557 Review #540557 is a subjective opinion of poster.
Service
Eyebuydirect Shipping Service
Reason of review
Damaged or defective
Loss
$240
Preferred solution
Let the company propose a solution