Not resolved

I purchased a pair of titanium frames a little over a year ago and had them damaged recently in an accident. Since I was a few months after their 1 year warranty period, I logged back into my account to try to repurchase the same frame with the same prescription.

Firstly there's no easy way to order a replacement pair and secondly they didn't save my prescription in either the search or checkout pages, even though they had my prescription on file in the order receipt page, so I had to reenter my entire prescription several times while trying to repurchase. My old frames showed up in the prescription search but when I tried to reenter it again on the checkout screen, it claimed my prescription was incompatible after entering only the first OD number. This despite the form not having 90% of the prescription yet, the fact that it showed up in the prescription search, and the fact that I previously ordered the exact same combination before. Wtf

When I contacted support for help, they told me that they were "no longer compatible" and told me to use the prescription search, completely ignoring what I said about having already tried it.

Of course the link they sent me had the exact same problem. My frames showed up in their suggested search but I couldn't order them.

Even if you don't have problems with their *** UI and equally crappie support, I suggest giving this site a pass.

I was happy with the purchase I made a year ago but it sounds like they've made a serious downgrade to their production process since then. If the lenses fit in the frame before but they don't anymore, that points to them switching to cheaper (thicker) lenses.

Product or Service Mentioned: Eyebuydirect Eyeframes.

Reason of review: Warranty issue.

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