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RUN AWAY! | Eyebuydirect review

1.0
Details
Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes. Sends me emails about liveperson.com errors. Website does NOT allow change or cancel of existing orders. Even though my order is currently on "Hold" and advises to call, chat, or email. I have sent an email, and fully expect they will advise the order cannot be cancelled because "I waited to long" to contact them...
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Review
#1759091 Review #1759091 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Pros
  • Price
Cons
  • Customer service
  • Lack of chat help working
Reason of review
Poor customer service
Loss
$82
Preferred solution
Cancel Order

Issue with glasses | Eyebuydirect review

I can't see close up but far is find.
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1 comment
Arel
#1809501

I purchased a pair of glasses in October 2019. Two nights ago took up my glasses to read and the right handle fell off.

My name is Victor Audain. Email calabashalley13@aol.com

Review
#1759420 Review #1759420 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglass Lenses
Reason of review
Can't see close up in the glasses,the words are very together.
Loss
$359291
Preferred solution
Fix them,I ordered Two pair before two years ago and I was very satisfied so Like to send them back to get the glasses fix right

No package | Eyebuydirect review

I never received my package so I called the night it said delivered and got in contact with customer service. They asked me to check the neighbors and surrounding area with no success so I was informed that theyd send my glasses again. I never received an invoice as I was told I would. So I called again the next day and they said theyd also send an invoice. I still never received the updated invoice. At this point Im just praying I receive the package with or without an updated invoice.
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Review
#1733651 Review #1733651 is a subjective opinion of poster.

Don't buy! | Eyebuydirect review

1.0
Details
Ordered glasses online. Their website isn't shopper friendly. Once they processed my CC payment they then put my order on hold and requested a copy of my D/L and a signed form with personal info. The email sent wasn't from their domain but an Amazonses one. I called and they couldn't prove this was their policy. Said it was an "internal policy" on all orders but had no way to prove it (no documentation and nothing on their website). The whole process felt like a scam so we cancelled the order and waiting now for the refund. Will see if that happens.
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Review
#1718839 Review #1718839 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Pros
  • Price
Cons
  • Very dissapointed
Reason of review
Order processing issue
Loss
$490
Preferred solution
Full refund
Tags
  • Scam

Maybe | Eyebuydirect review

3.0
Details
Bought the Persian style glasses. Recieved it in 2 days and as I tried them on, my vision was blurry. I didnt understand why so I put them on upsidedown. I was able to see clearly. They had mixed up the left and right to vise versa. Disappointed as a first time customer. I'll see if they actually fix this cause it's blue light and uv protection coats.
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Review
#1707450 Review #1707450 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$49
Preferred solution
Let the company propose a solution

How can this be? | Eyebuydirect review from Halifax, Nova Scotia

prescription sent +0.50 -0.25 +105 +0.25 add +2.50 for both received +0.75 -0.50 +1.25 +1.25 -1.00 +0.50 add 1.50 both
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Review
#1693549 Review #1693549 is a subjective opinion of poster.

Broken Glasses | Eyebuydirect review

2.5
Details
Broken Glasses - Eyebuydirect review
Broken Glasses - Eyebuydirect review
Purchased. two pairs of glasses... both broke less than 6 months... company supplied two new pairs of glasses. Then one of the two broke within two months. I asked the company to replace the third defective glasses and their response was we only do it once. Now it's important to note that I've worn glasses for 30 years. I have never had glasses just break on their own and I'm amazed the company will not stand behind them... they obviously buy from the cheapest vendors possible. Pictures attached
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Review
#1661905 Review #1661905 is a subjective opinion of poster.
Product
Eyebuydirect Eyeglasses
Tags
  • Glasses Online

Customer Service is poor | Eyebuydirect review

1.3
Details
Wrong lenses were made. Told to return glasses and new ones to be ordered and shipped. Three weeks passed...told would receive on Tuesday...Thursday nothing. Called them and was told 10-14 days. Customer service reps have a hard time with English sentence construct...cobble together redundant sentences that aggravate to no end. Will never order again.
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Review
#1645389 Review #1645389 is a subjective opinion of poster.
Service
Eyebuydirect Customer Care
Cons
  • Default pd incorrect even though i entered mine accurately
  • Shipping was not prommised
  • Very dissapointed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Horrible representatives | Eyebuydirect review

1.0
Details
Horrible representatives - Eyebuydirect review
Charged me twice for glasses. I was told everything was done. Charged me again charged me on 28th and again on 29th. They told me they didn't
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Review
#1639364 Review #1639364 is a subjective opinion of poster.
Pros
  • Eyeglasses
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$55

Bad customer service | Eyebuydirect review

2.6
Details
I bought Chillax sunglasses 2 years ago and the frame broke 7-8 months after. I called customer service and they told me they cannot do anything because the warranty was over. I was not happy about that, but I but new ones (Millenium frame). These new ones broke only 6 months of use at the same place the Chillax broke on the frame. I called customer service and the lady told me that if I pay only the shipping, they will send me new ones. To this day, I still consider I shouldn’t have paid for the second pair (Millenium) and for the shipping of the third pair and I want a complete refund.
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Review
#1614575 Review #1614575 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Customer service
  • Quality
  • Sun glasses are defective
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Contact Eyebuydirect Customer Service

Website:
Mailing Address:
5300 Ontario Mills Pkwy, Unit 400
Ontario, California 91764
USA
Phone:
(855) 393-2891
All Eyebuydirect Contacts

Eyebuydirect Products and Services Reviews

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Latest Question

Eyebuydirect Questions
2.9
Details
Hi, Last year, I bought Chillax glasses and the frame broke for no reason (never dropped them, always took care of my glasses). When the frame broke, you told me I was not on the warranty anymore even though it was not my fault when they broke and that I purchased them...
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Review
#1614557 Review #1614557 is a subjective opinion of poster.