filters
State:
Show
City:
Show
Product:
Show
Show

Eyebuydirect - I am hoping the experience I have turns out to be very satisfied

I Have not received any information on delivery nor have I received glasses either as I work very hard for my money and I do as everyone else have patients for companies working hard to build but on the same hand I am persistent on receiving good quality of the item ordered and timely received purchases & follow ups, however I will not tolerant my money being played with. I am hoping all goes well with this purchase. :)
#1454556
Reply to reviews
Show

Eyebuydirect - Failure to load perscription

I want to reorder the chilling eyeglasses i had before. My perscription is not pulling up
3.3
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#1451149
Reply to reviews
Show

Eyebuydirect - Bad service

Ordered glasses on 9/28/2018. Got one pair 1.5 months later. Prescription wrong. Returned immediately as requested. This is 12/10/2018. Still have not received order, nor have I been contacted of why my order is been held up. Paid on credit card. They have payment, I have nothing.
1.4
Details
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Value for money
I liked
  • Prices
I didn't like
  • Very dissapointed
#1419597
Reply to reviews
I buy from Zenni and EBD. Zenni informed me that to order reading glasses using my prescription I needed to use the "ADD" column on my new script, which is +2.50 for both Right and Left spheres for a -4.50 and -3.50 spheres...OK so far? Then I was told by Zenni that I...
Read more
2.4
I didn't like
  • Customer service
  • Default pd incorrect even though i entered mine accurately
#1394485
Reply to reviews
I purchased my glasses from them and right away realized the frames were not super high quality. After 2 months of use, one of the arms plastic connecting rings gave out. When I called them they informed me that it was out of warranty. I asked if I could get a...
Read more
2.1
I didn't like
  • Customer service
#1389248
Reply to reviews
Show

Eyebuydirect - Eye glass prescription the sphere -3.25 not +3.25

Eyebuydirect - Eye glass prescription the sphere -3.25 not +3.25
Closed will call during business hours. Sent copy of prescription.
#1372815
Reply to reviews
Show

Eyebuydirect - Low Quality Frames

Eyebuydirect - Low Quality Frames
I bought a pair of glasses and less than 6 weeks later the frames broke over the right eye at the bridge while I was cleaning them. I received a replacement pair and those broke in the same place but over the left eye. Cheap. Cheap. Cheap quality!
2.2
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Prescription Services
Price Affordability
Reliability
Value for money
#1365861
Reply to reviews
Just got my glasses in the mail I'm super broke rn and between checks normally I wear contacts but I ran out and had to scramble for glasses. I couldn't pay a lot and came across this website. They offered 20% off and free shipping and I chose the cheapest black...
Read more
4.9
#1324879
Reply to reviews
Can't complete orders easily at all. no help from support. The "hover" function that is supposed to work when clicking on the selected frames does not work either, making order completion impossible.Can't complete orders easily at all. no help from support. The "hover"...
Read more
I didn't like
  • At all
#1322822
Reply to reviews

Contact Eyebuydirect

Mailing Address:
EYEBUYDIRECT.COM
5300 Ontario Mills Pkwy, Unit 400
Ontario, California 91764
USA
Phone:
(855) 393-2891
More
I purchased a pair of titanium frames a little over a year ago and had them damaged recently in an accident. Since I was a few months after their 1 year warranty period, I logged back into my account to try to repurchase the same frame with the same prescription....
Read more
1.4
#1294221
Reply to reviews