Eyebuydirect - Not happy
Trying to access website. Password or account not working. Getting unhappy.
I ordered from them a month ago. Three weeks ago I got an email from them that they had shipped my eyeglasses to me. I was following the tracking information. All was going well until the tracking showed "pending acceptance" at a post office location in a city about 40...Read more
i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then...Read more
I first heard about Eyebuydirect through my sister. She told me you can get eyeglasses for a super cheap price compared to other retailers like LensCrafters, Vision Works, and JcPenney Optical. So, I decided to take my eye exam that had been past due to get new...Read more
Eyebuydirect - Still waiting...
The tracking number is useless. Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks.
I ordered back on October 8th. I was notified that the order shipped 2017-10-16. I paid $5.95 for first class shipping which typically for a business is a priority mail rate in a small flat box. Yes there is a business discount and an online discount on priority mail....Read more
Eyebuydirect - Attempting to speak w someone
Ridiculous! Call your own number to see what happens. Can't reach a person Since i'm a loyal customer i'll continue to attempt to contact you otherwise i"d go directly to a competitor.
Eyebuydirect - Total ripoff...
Ordered photochromic lenses,but did nit receive. Called, and they said call back tomorrow after 2 days of wearing them in the sun... Ya,i fell of a turnip truck...
I went through 2 pairs of the same frame. I was told my prescription which is -2.25 to -2.75 is excessively high and they would only replace in a smaller size which also fell apart. I picked another style which came in medium but I think they sent the small which I was...Read more
Eyebuydirect - Can't call customer service
I can't contact your company. I don't understand why.
Do you have something to say about Eyebuydirect? What happened? What can we help you with?