Not resolved

I went through 2 pairs of the same frame. I was told my prescription which is -2.25 to -2.75 is excessively high and they would only replace in a smaller size which also fell apart.

I picked another style which came in medium but I think they sent the small which I was not aware of its availability. The description of the frame I ordered was a medium frame. The frame cuts off vision on the sides as it doesn't fit. When the pair arrived I didn't bother to contact them as they had told me they would not replace again.

The pair is only 120 wide to the screws. That is a child's size. I have 2 pairs of their Capucine frames which are 14 mm wider and fit.

Eyebuydirect doesn't accommodate people who wear a large frame unless the prescription is really light. Other than the size problem glasses are fine.

Product or Service Mentioned: Eyebuydirect Eyeglasses.

Reason of review: Return, Exchange or Cancellation Policy.

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